Service | Safe Harbour, Woking |
Job Title | Safe Harbour Support Worker
(full-time, although job share may be considered – 12-month pilot) |
Reports to | Senior Worker and/or Service Manager |
Base | Woking (Moorcroft Community Centre, Westfield) |
Salary | £28,938 (28 hour week) |
Organisation | It’s not just about what we offer, but how we offer it.
Catalyst Support is a non-profit organisation working with people to support their health and wellbeing. Established in Guildford for 35 years, we provide services alongside a variety of statutory and Voluntary, Community and Social Enterprise (VCSE) colleagues in Surrey and its borders. We believe change is achievable when offered by a flexible, respectful, inclusive and a nonjudgemental approach. Our values are Kindness, Integrity and Commitment. |
Purpose of Job | To facilitate Safe Harbour provision in Woking. This is a six-week referral only non-clinical service from 9am – 6pm seven days per week for those aged 18 plus.
The aim of the Safe Harbour is to provide service users with a programme of support and psycho-social education tailored around an individual’s circumstances and needs as identified on their support plan which:
Experience of group work and working with this client group is essential. |
This post is subject to the Disclosure and Barring Service (DBS) check at an Enhanced level. Please note past mental health/drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.
Catalyst Support is looking for individuals who are emotionally robust, flexible, willing to work as part of a team and show initiative in an occasionally challenging setting.
Key Activities:
- Provide support to clients attending the Safe Harbour both in person and virtually on site, and in the community
- Utilise a range of appropriate skills such as, but not necessarily limited to, active listening, motivational interviewing, and cognitive behavioural techniques
- Design and deliver planned and ad hoc one-to-one and group interventions as part of a six-week rolling wellness programme
- Induct clients and create collaborative and individualised care plans and facilitate the setting of SMART goals
- Respond to referrals within 48 hours and keep electronic attendance and participation records and complete discharge reports
- Work within GDPR and Information Governance guidelines to ensure confidentiality is maintained
- Assist clients in de-escalating and managing impulsivity, intense emotions and relationship difficulties
- Create safety plans for those experiencing thoughts of self-harm, suicide and other risk-taking urges
- Risk assess clients attending in acute mental health crisis and contact relevant parties such as the Community Mental Health Recovery Service (CMHRS) and the Single Point of Access (SPA)
- Provide a continual assessment of a person’s needs regarding their mental health
- Seek advice and guidance from the Senior Worker and/or Service Manager as appropriate
- Follow Catalyst Support incident reporting procedure and complete incident forms
- Work proactively with partner agency staff to ensure continuity of care
- Maintain an honest, robust, person centred and caring approach to the client group
- Attend external and internal meetings as required and as appropriate for the role
- Signpost clients to internal and external methods of support and make onward referrals
- Take part in ongoing training and development
- Communicate confidently and effectively, verbally and in writing
General terms of reference:
In carrying out the above duties the post holder will:
- Follow Catalyst Support and the service policies and procedures
- Work collaboratively across the organisation to offer support to all main functions
- Be committed to the role and assist Catalyst Support to be the most efficient it can be
- Be someone who believes in fairness and conducts themselves with integrity
- Work flexibly across operational sites
- Be motivated to improve personal performance, outcomes, contribution, knowledge and skills
- Be professional when partaking in Management, Trustee Board and other work-related team meetings; appraisals, workforce development and supervision processes
- Keep abreast of developments in services, legislation and identify good practices where appropriate
- Contribute to maintaining safe systems of work and a safe environment for all staff on site or working remotely
- Represent Catalyst Support at external agencies/meetings and support our values and the culture of Catalyst Support
- Undertake other duties appropriate to the grade of the post
Essential criteria:
It will be essential to have a friendly, open, honest, respectful and confident manner and the willingness to learn.
- Robust professional boundaries
- Experience working in mental health field
- Sound working knowledge of Safeguarding legislation
- Experience operating within Information Governance guidelines
- Experience delivering person centred interventions relating to mental health
- Experience of group work and co-facilitation
- Working knowledge of conducting dynamic risk assessments
- Ability to work collaboratively with partner agencies and those with lived experience
- Good administrative, recording and reporting skills
- Confidence to work on own initiative as well as part of the team.
- Confident with IT and database systems.
- Ability to critically reflect and evaluate interventions and service delivery.
- Respond flexibly to the demands of the post and remain calm under pressure.
Desirable criteria
- Knowledge and usage of a trauma informed approach (although training can be given)
- Knowledge and/or experience of co-production – planning/designing/delivering and reviewing interventions with those with lived experience
Equal Opportunities Statement
We acknowledge the unique contribution that all Catalyst Support employees and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.
All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against. All staff have equal access to staff development.
Any member of staff who breaches this policy may be subject of grievance and/or disciplinary procedures.
Please note:
- This job description may be varied from time to time as agreed by the post holder and line manager.
- This job description is subject to annual review.