Safe Haven Senior Worker, Aldershot, Guildford and Woking

Service Catalyst
Job Title Safe Haven Senior Worker
Reports to Safe Haven Service Manager
Base Safe Havens – Aldershot, Guildford and Woking
Salary £31,800 pa FTE – + on call allowance 
Hours Up to 35 hours. Negotiable depending on the right candidate but will include evening and weekend hours 
Charity It’s not just about what we offer, but how we offer it.

Catalyst is a non-profit organisation working with people to support their health and wellbeing.

Established in Guildford for over 30 years, we provide services alongside a variety of statutory and VCSE colleagues in Surrey and its borders. 

We believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach. 

Our values are Kindness, Integrity and Commitment.

Purpose of Job To support the smooth running of an out of hours crisis prevention and support service. The Safe Haven model is a partnership approach of community connections and statutory mental health providers.

The aim of the Safe Haven service is to reduce emotional and psychological distress by providing an alternative provision to attending A&E for anyone experiencing or at risk of escalating to a mental health crisis alongside any carers.


This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.


Key Activities: 


  • Manage rotas, ensuring there is adequate cover for holiday and sickness
  • Solve issues of staff cover with partner organisations as they arise
  • Undertake monthly team meetings with all Safe Haven staff
  • Deliver one to one supervision for staff, ensuring all performance issues, complaints and support needs are addressed (the frequency of these is dependent on the number of shifts the worker has done in a month)
  • Support with annual appraisals for Safe Haven staff
  • Ensure all Catalyst staff are following the incident management process, utilising the on-call rota and 24 hour timelines on incident forms
  • Participate in the on-call rota, ensuring you are able to respond to urgent calls, follow-up and report incidents during Safe Haven opening times
  • Attend any necessary meetings to meet the needs of Safe Haven
  • Liaise with the Service Manager and Head of Operations in preparation for the Service Review and Steering Group Meetings in relation to service delivery
  • Work with the Service Manager around operational efficiencies
  • Work with the Service Manager around any complaints, grievances and serious performance issues 
  • Work as part of a team of Senior Workers and communicate well with colleagues working from different locations
  • Develop relationships with service users, carers and statutory and non-statutory organisations, in order to provide more integrated preventative and crisis management provision
  • Ensure high quality services are delivered consistently and adhere to best practice guidelines
  • Take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal
  • Work within the Catalyst governance framework


General terms of reference:


In carrying out the above duties the post holder will:

  • Work flexibly across operational sites as required which will include evening and weekend work and on-call responsibilities
  • Seek to improve personal performance, outcomes, contribution, knowledge and skills
  • Participate in team meetings, appraisal, workforce development and supervision processes
  • Keep abreast of developments in services, legislation and practice where appropriate
  • Contribute to maintaining safe systems of work and a safe environment
  • Represent Catalyst at external agencies and support the values, workings and ethics of the Catalyst approach to client work
  • Undertake other duties appropriate to the grade of the post


Catalyst operates a no smoking policy which also permits the smoking of e-cigarettes.


Person Specification

Essential Desired
Qualifications and experience
Demonstrated experience of working within social care contracts, particularly Mental Health
Qualification, or working towards a qualification, in health, social care or management
Experience supervising, supporting or mentoring staff and/or volunteers
Experience of and a commitment to working positively in partnership with a range of statutory and voluntary agencies
Knowledge and skills
An understanding of confidentiality, consent, information sharing, including GDPR
An understanding of Safeguarding policy and practice
An understanding of issues relating to staff wellbeing and performance
Good administrative, recording and reporting skills
A demonstrable understanding of the need for and ability to deliver quality services
Understanding of and commitment to principles of diversity and equal opportunities
Ability to maintain professional boundaries and work effectively with partnership agencies and commissioners
Confidence to work on own initiative as well as part of the team
Ability to communicate confidently and effectively, verbally and in writing
Ability to keep calm under pressure
Ability to meet demanding targets and deadlines
Ability to critically reflect and evaluate interventions and service delivery, identifying areas for development
Information Technology
Confidence with IT and database systems
Access to own transport
Ability to travel and work flexibly to the demands of the post


Equal Opportunities Statement

We acknowledge the unique contribution that all Catalyst employees and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.

All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against. All staff have equal access to staff development. 

Any member of staff who breaches this policy may be subject of grievance and/or disciplinary procedures.


Please note:

  • This job description may be varied from time to time as agreed by the post holder and line manager.
  • This job description is subject to annual review.
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